We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

Please double check your delivery address at checkout. If you notice an error, email us as soon as possible at support@lovebeauty.blog with your name and order number and we will try to correct it before the parcel is handed to the carrier. Once it has been handed over we are unable to reroute it, and orders returned to us because of an incorrect or incomplete address may be subject to a reshipping charge.

Orders are processed within 5 to 10 business days, excluding weekends and holidays, after you receive your order confirmation email. Orders placed over a weekend or on a public holiday begin processing on the next business day. You will get another notification as soon as your order has shipped.

Our team prepares and dispatches orders Monday to Friday, excluding major holidays. Once your order has been processed and dispatched, you will receive an email with the tracking number. We currently ship within the United States only, including all 50 states, Washington DC, US territories and APO, FPO and DPO military addresses.

Depending on the size of your order you may receive separate packages that may possibly arrive 1 to 2 business days apart.

Yes. Every device we carry is designed for at home use and arrives with clear instructions covering settings, session length, and how often to use it. Start on the lowest setting, follow the guide included in the box, and patch test on a small area first. If you are pregnant, have a skin condition, or use an implanted medical device such as a pacemaker, please speak to your doctor before using any electrical beauty or massage device.

It depends on the product. Tools like ice rollers, gua sha, and cleansing brushes give an immediate refreshed feel from the first use. Devices that work on skin texture, tone, and firmness, such as LED masks, microcurrent, and RF tools, are cumulative and are usually used several times a week over a period of weeks. Consistency matters far more than intensity, so stick to the recommended schedule rather than overusing a device.

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will automatically refund you for those items.

We apologize that your shipment did not arrive in perfect condition. Please contact us with your name and order number for further assistance.

Simply go to the Track Your Order link in the main menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.

Please allow up to 48 hours after dispatch for the first carrier scan to appear. Until that first scan lands, a tracking number can look as though it is not working when the parcel is simply still being collected. If your tracking has not updated after 48 hours, email us at support@lovebeauty.blog with your name and order number and we will look into it for you.

All domestic delivery issues become the responsibility of the carrier once the parcel has been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.

If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days from the delivery of your order, so make sure to contact us within that time frame. To get hold of us please either use the Contact Us page or email us at support@lovebeauty.blog.