We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it is not always possible to process address change requests. If you notice an error, please email us as soon as possible with your name and order number so we can try to make a correction to your package before it departs. There is no guarantee we can make it, especially once it leaves our warehouse, but we will do everything we can.

Order processing times are between 1 and 3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.

Our warehouse processes and ships out all orders Monday to Friday, excluding major holidays. After placing your order, your package should be shipped out within 1 to 2 business days, and you will receive an email with the tracking number soon after.

Depending on the size of your order you may receive separate packages that may possibly arrive 1 to 2 business days apart.

Yes. Every device we carry is designed for at home use and arrives with clear instructions covering settings, session length, and how often to use it. Start on the lowest setting, follow the guide included in the box, and patch test on a small area first. If you are pregnant, have a skin condition, or use an implanted medical device such as a pacemaker, please speak to your doctor before using any electrical beauty or massage device.

It depends on the product. Tools like ice rollers, gua sha, and cleansing brushes give an immediate refreshed feel from the first use. Devices that work on skin texture, tone, and firmness, such as LED masks, microcurrent, and RF tools, are cumulative and are usually used several times a week over a period of weeks. Consistency matters far more than intensity, so stick to the recommended schedule rather than overusing a device.

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will automatically refund you for those items.

We apologize that your shipment did not arrive in perfect condition. Please contact us with your name and order number for further assistance.

Simply go to the Track Your Order link in the main menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 2 and 4 weeks, so you can estimate that it will take about that long from the time your package ships until you receive it. If your order is domestic and the tracking number does not work, please let us know so we can make sure that your items were properly shipped.

All domestic delivery issues become the responsibility of the carrier once the parcel has been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.

If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days from the delivery of your order, so make sure to contact us within that time frame. To get hold of us please either use the Contact Us page or email us at support@lovebeauty.blog.